LINDA POLLENDER

Remote Office Manager

​ 270-217-0234 ​ executiveedgeservices@gmail.com

Independent contractor / or W-2: Experienced remote office professional specializing in office management, client relations, and administrative support across healthcare and insurance sectors. Managing software implementation, and maintains HIPAA standards. Skills include effective communication, organization, customer service, and proficiency in MS Office, with a background in applications software for office management styles to diverse individuals who are experiencing diverse mental  

health challenges, and maintain a professional and caring composure in stressful situations, while working effectively within a team environment

Strong verbal communications; Highly organized; Team player attitude; Excellent customer service support; Office management

Executive management experience; MS Office; MS Word; MS Excel; Outlook; Applications software 

HIPAA standard; EHR cloud management systems; Client relations; Insurance; Healthcare administration   

08/2021 - Present

Remote office manager for busy doctor's office in Florida

• Currently managing and implementing office software, while performing as liaison between insurance agencies, clients, and medical providers

• Organizing, decision making, & scheduling clients daily while utilizing secure and encrypted material through an EHR cloud management system; and maintaining HIPAA standards

• Utilizing MS Office / Word, & Excel for transcription of documentation and spreadsheets, in relation to clinical reports for multiple government and state agencies

• With this role, I provide a strong ability to adapt communication

 03/2020 - 01/2024

• Responsible for providing advice, conducting intermediary services between the client(s) and insurance companies

• Implementing client relations & identifying customer needs, answering inquiries, and maintaining client records in accordance with state and federal laws

• Sold life insurance policies to clients

• Educated clients on various life insurance products, helping them make informed decisions

• Prospected for new clients through networking events and cold calling

05/2017 - 04/2020

• Managed & implemented client relations & liaison for the bureau of disability services, for the state of Kentucky and Illinois

• Vendor coordinator & liaison for Veterans Evaluation Services of Kentucky, Illinois, & Florida

• Invoicing, excellent phone etiquette, organizing, decision making, & scheduling daily; along with training personnel how to use secure /  

encrypted material and websites, while maintaining HIPAA standards

• Training personnel in implementing office procedures, electronic health records & utilizing Outlook, MS Word / Office & Excel for transcription of documentation, for multiple state agencies

• This role used effective communication and customer service skills, along with handling stressful situations with patients that were under varied mental health conditions, all while maintaining a professional and caring environment to eliminate any added stress to the patient

07/2009 - 03/2017

Combination of remote & in-person office manager for several companies

• Managed multiple projects for fast paced businesses while implementing and utilizing MS word, office, outlook, & excel daily

• Provided & managed customer relations with multiple agencies

• Organization and prioritizing workload across several companies, and scheduling and implementing tasks daily while also maintaining an open and friendly environment with staff and upper management.